IT Maintenance
Your outsourced IT department. We ensure your machines, networks, and servers run smoothly without interruption.
// what is included
Complete Coverage
Remote & On-site Support
Incident resolution via AnyDesk/RustDesk in less than 2 hours. Free on-site visits in Sabadell, Vallès Occidental, and Barcelona.
24/7 Monitoring
Your critical systems monitored around the clock. Automatic email or WhatsApp alerts if something fails before you even notice.
Automated Backups
Daily encrypted cloud backups. We actively verify that backups can be successfully restored, not just configured.
Preventive Maintenance
Scheduled software/firmware updates, hardware cleaning, disk health checks, and failure predictions before they happen.
Continuous Security
Managed antivirus, configured firewalls, password policies, and multi-factor authentication. Security is a continuous process.
Guaranteed SLA
Service level agreement defined by contract. Clear response and resolution times committed in writing. No excuses.
// plans
Choose your coverage level
Basic
- 24/7 Uptime monitoring
- Remote support 8h/day
- Daily backups
- Managed antivirus
Professional
- Everything in Basic
- 24/7 support with 2h SLA
- Preventive maintenance
- On-site visits included
- Monthly IT reports
Enterprise
- Everything in Professional
- Server administration
- UTM Firewall management
- Team security training
- Virtual IT Director
// faq
Frequently Asked Questions
What is the difference between one-off support and a maintenance plan?
One-off support is billed hourly (best for occasional issues). A maintenance plan is a fixed monthly fee including monitoring, backups, updates, and unlimited support. If you have 3-4 issues per month, the plan is more cost-effective.
What happens if I have an out-of-hours emergency?
With the Professional plan, you get 24/7 support with a 2-hour response SLA. For critical emergencies (server down, cyber attack, data loss), the response is immediate.
How does the monitoring work?
We install lightweight agents on your machines and servers that report status every minute. If a disk is filling up, RAM is maxed, or a service stops, we receive an alert instantly and act before it becomes a problem.
Can I change my plan if my business grows?
Absolutely. Our plans are flexible with no lock-ins. If you need more coverage, we upgrade it. If you need less, we downgrade it.
Let's talk about your IT needs
Tell me about your setups and teams, and I will prepare a customized quote without commitment.
No lock-in · No hidden costs · Direct contact